Hello! I'm Jennifer,

a UX researcher with a background in behavioral psychology and person-centered therapy.

I bring a calm, focused presence to complex problem spaces and specialize in qualitative research, product strategy, and inclusive design. I work across teams to uncover user needs, synthesize behavioral patterns, and shape systems that are clear, effective, and equitable, especially in fast-evolving environments.

Case Studies

  • Discover FICO Dashboard

    A UX Research and Design project resulting in the complete redesign of the Discover Bank FICO dashboard.

    Go To Case Study

  • Cox Business Navigation

    UX Research exploring the global navigation taxonomy and nomenclature for a telecom company.

    Go To Case Study

  • School Based Health Center

    A UX Research and Service Design contract for a medical center located inside a high school.

    Go To Case Study

  • Memento

    UX Research and Design of an app to help caregivers manage medication and save valuable time.

    Go To Case Study

Selected Work Samples

  • Holistic Benchmarking Study for Design Systems

    In the dynamic landscape of design systems, a multi-phase study that benchmarks metrics is pivotal for ensuring the continued evolution and effectiveness of the design process.

    This approach recognizes that the development of a design system is not a one-time task but an ongoing, iterative process. 

    Go To Research Plan

  • Discover Bank Navigation Usability Research Readout

    We conducted a usability study, incorporating a card sort/tree test, for Discover Bank’s Online Bank Account landing page.

    The primary objective was to gain insights into the preferred user pathways from the landing page to the enrollment screens for various account types.

    Go To Readout

  • Terminix - Content Audit and Capabilities Deck

    Our team was asked by the Terminix client “Are there preferred content formats and best practices for presenting information on a landing page?”

    This is a mini content audit and capability deck to explain to the client what UX best practices are and what our team can do for them.

    Go To Deck

Expertise & Methods

Approaches

  • User-Centered Design

  • Human-Centered Interaction

  • Service Design

  • Somatic Empathy

  • Artistic Inquiry

Research Methods

  • User Interviews

  • Ethnographic Fieldwork

  • Survey Design & Analysis

  • Task Flow Analysis

  • Usability Testing (Heuristic Reviews, A/B Testing, Card Sorting)

  • Thematic Analysis & Insight Synthesis (Affinity Mapping, Insight Statements)

  • Competitive Analysis

  • Persona Development

  • User Matrices

  • Journey Mapping & Empathy Mapping

  • Needs Assessment

  • Workshops & Co-Design Sessions

  • Rapid Prototyping

Subject Matter Expertise

  • Behavioral Psychology

  • Human-Centered Therapy

  • Movement Pattern Analysis

  • Body Language & Nonverbal Communication

  • Research with Vulnerable Populations

  • Dementia & Aging

  • Technology and Older Adults

  • Mindfulness & Somatic Practices

  • Gardening

  • Flamenco Dance

  • Making botanical costumes for my dog!

Get in touch.

Looking for a UX researcher who brings clarity, empathy, and strategy to complex design challenges?

Let’s connect.

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